- information we collect about you
- how we use this information
- marketing email communications
- changing address or catalog preferences
- information sharing
- your online account
- accessing our website from outside the U.S.
Information we collect about you:
Any personal information you provide to us is maintained on secure servers. We collect information when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, or participate in a promotion or survey. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information. If you use our "email to a friend" functionality found on product pages, or if you choose to send an email from our site to a friend, we will also collect your friend's name and email address. Your friend's information is only used to send the forwarding email and is not saved in our customer or marketing databases. Moxii does not retain any credit card information for the purpose of future orders. If a refund is necessary Moxii will only be able to identify the payment method by providing the last four digits of the credit card number.
How we use this information:
When you place an order on our website, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.
We also maintain a record of your purchases made on our website or over the phone in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience.
When we offer promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the promotion or survey in which you have participated.
You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public.
Marketing email communications:
At various points on our website, you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, or participate in a promotion or survey, you may automatically be added to our email list and receive marketing or promotional information from us.
If you do not wish to receive Moxii LLC marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all Moxii LLC marketing emails, or you may email customer service at email@example.com with the following:
The phrase "no moxii email" in the subject line
Address and email change:
If you want to change your postal or email address, please send an email to firstname.lastname@example.org with the following:
The phrase "address change" in the subject line
Your name, complete old postal or email address and the new address that you would like to change it to .You will receive an email confirmation that your request has been received and processed.
You can also contact us via postal mail regarding any of the above by writing to:
Moxii Customer Relations
109 N. College Street
Auburn, AL 36830
Moxii.com does not share the personal information of its users with any third parties for their promotional purposes.
We reserve the right to to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as moxii.com, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger or transfer of some or all of moxii.com's assets, your personal information would likely be a part of the transferred assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of the change in ownership, and your choices in how your information is used.
Your online account:
When setting up an online account at our website, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created. After providing your password, you can edit or delete your information at any time through the "my account" page.
If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register.
Your address book, located in the "my account" page of each website, is your personal storage space. We do not use the information in your address book to send email promotions or catalogs by mail.
When you enter names in your address book, those names will be accessible on your computer to place online orders on our website, whether you are logged in or not. If you are using a public computer, please click on the link on your order confirmation page that prompts you to "click here to clear all information" after placing your order to maximize privacy.
The security of your information is very important to us. We use 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Moxii LLC.
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
The "http" in the web address will be replaced by "https"
Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.
Only browsers that use the 256-bit Secure Socket Layer technology are able to order through our websites. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page. Click here for more detailed instructions.
While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.
Accessing our web sites from outside the US:
By email: email@example.com
Moxii Customer Relations
109 College Street
Auburn, AL 36830